Call Center +995 322 111 220
Information for travel agencies to change in schedule of flights between Georgia and Russia

Dear valued Partners,

Georgian Airways wants to inform you about changes in flight schedule:

Following the flight embargo between Russia and Georgia announced by Russian Federation Georgian Airways after 8th of July 2019 is changing the scheduled flights Tbilisi-Moscow-Tbilisi and offers its passengers following route twice daily: Tbilisi – Yerevan – Moscow – Yerevan – Tbilisi.
Passengers will stay on board and baggage will not be offloaded for the maximum comfort and time efficiency. Maximum transit time will be 35min. All flights will be operated by Boeing 737-700 certified under IATA and ICAO.

Following schedule will be offered according to local time without changing the aircraft:

1. A9 725 Tbilisi 08.15 Yerevan 08.45
A9 3930 (RM 930) Yerevan 09.20 Moscow (VKO) 10.50
A9 3929 (RM 929) Moscow (VKO) 11.50 Yerevan 15.20
A9 726 Yerevan 15.55 Tbilisi 16.25

2. A9 723 Tbilisi 17.40 Yerevan 18.10
A9 3928 (RM 928) Yerevan 18.45 Moscow (VKO) 20.15
A9 3927 (RM 927) Moscow (VKO) 21.15 Yerevan 00.45
A9 724 Yerevan 01.20 Tbilisi 01.50

Same baggage rules will apply on all segments. All travel agents can rebook their passengers free of charge on the alternative route. Under the current extreme circumstances we would kindly ask you for support to communicate with your passengers related to A9 schedule changes and give the priority to keep the passengers flying on our alternative routes. Additionally find below general rules and instructions:

Passengers holding tickets on other routes such as LED, KZN, UFA, VOZ:
-Have the right to keep the ticket up to 6 months and use it at earliest availability
-Are offered a free rebooking to VKO. However travelling on their own from the destinations mentioned above.
-Are eligible to request a refund on the point of purchase.
-In case of BUS-VKO-BUS: same as above. But TBS-BUS-TBS will be available according to schedule.
-TBS-VOZ-TBS: will be offered an alternative route via EVN with date changes free of charge. Travel agencies can rebook according to system availability. On this route date changes will be free of charge.

Passengers holding tickets for travel before the 8th of July and have a return ticket after 8th of July:
-Can either use one segment and rebook the second segment to our alternative route free of charge
-Can keep segment open up to 6 months and use it at earliest availability
-Can request refund for the unused segment
-Passengers holding tickets and wish to change the travel dates:

Passengers who have valid tickets with departure after 8th of July on TBS-VKO or VKO-TBS flights and wish to use the ticket – will be automatically rebooked free of charge and receive a notification with the new flight details from the airline or travel agency. Passengers who do not wish to use the ticket may request a refund at the point of purchase. All other cases (date changes,etc) shall be handled according to Airline’s standard procedures.
BSP Member Agencies are able to process with the refund via BSP link RA.

For more information please contact:
1. Headquarter: Shota Rustaveli Av. 12 (working hours: Mo – Fr: 10.00 – 21.00/ Sa & Su: 10.00 – 15.00), email: [email protected], Customer Service Center: +9955 322 111 220
2. Moscow: Khamovnicheskiy Val Ulitsa, 12, Customer Service Center: +79 8 495 136 56 05, [email protected] airways.com
3. Travel agencies in St.Petersburg, Ufa, Voronezh, Kazan and any other cities in Russian Federation shall apply directly to the headquarter.

Thank you for your cooperation!
Yours,
Georgian Airways.

Prohibition of discounts
From August 7, 2017, the airline - Georgian Airways introduces a ban on discounts for the sale of air tickets to Georgian Airways via Internet resources. https://www.georgian-airways.com/files/GEORGIAN AIRWAYS AUG-2017.pdf
 
 The cost of an air ticket with the beginning of transportation from the points of the Russian Federation, Georgia, Armenia, Ukraine, Israel, Czech Republic, Great Britain, France and other countries must fully comply with the published tariff and displayed in GDS.  

 It is not allowed to provide false information about the total cost of an air ticket on its own Internet resources, as well as partner resources (meta probes) and other services or advertisements.  

In order to avoid situations related to exchange rate differences when working in different booking systems, Georgian Airways strongly recommends that agents make an extra charge to the price of air tickets at least 2% of their cost, considering the need for a financial transaction when paying with bank cards or other methods of making payments.

 In case of violation of these requirements, the airline reserves the right to disconnect the agent who committed the violation (including in situations where the violation was committed by the subagent) from the sales resources of Georgian Airways.
ADM Policy
From 01 June 2017 airline - Georgian Airways have Introduced the new ADM rules for all the agents worldwide https://www.georgian-airways.com/A9_ADM_Policy_ENG-2017.pdf