Call Center +995 322 485 511
FAQ

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Question

Answer

1

Is it possible to carry a set of ski or snowboard? How much does one set of skiing equipment cost? How can I pay?

We carry one set of skiing equipment per passenger free of charge.

2

If I have overweight, how much does 1kg of the extra baggage cost?

The price depends on the direction of the flight. For clarification, please, contact us by phone: +995322485511 or by e-mail:info@georgian-airways.com

3

Can I buy a ticket for a group of passengers on the site?

Yes, you can. However, your actions on the site depend on how many people are in the group for which you are going to buy tickets.

With one transaction you can order tickets for a group of not more than 9 people. To do this, go to the "Booking" tab on the main page of the site and make the online booking.

If the group includes more than 9 people, you can buy air tickets for it in one of the ways:

  • Use the group offer by completing the application
  • With the help of the service "Air tickets", make online booking as many times as necessary (once you can book for a maximum of 9 people)
  • Order tickets by Call Center: +995322485511

4

Can I buy a ticket with a seat for a 2-year child?

Yes, choose “Child” type passenger (child with a seat).

5

I was refused to cross the boundary. Can I return the money for the flight?

Yes, apply us by the phone: +995322485511 or by e-mail:
info@georgian-airways.com for refund calculation

6

How can I buy an air ticket?

You can buy a ticket on the website www.georgian-airways.com or you can call us on the multi-channel number: +995322485511. Our specialist will help you to make a booking and purchase the air ticket.

7

I bought air tickets but did not get them by e-mail. How can I get them?

If you did not indicate the address of your e-mail during purchasing the air tickets, you can call by phone: +995322485511 or send a letter to the address: info@georgian-airways.com. The sales specialist will send the air tickets to your e-mail address.

8

How to provide checking-in?

Online check-in is possible 24 hours before the flight departure on the website: www.georgian-airways.com

You can also provide checking in directly at the airport. We recommend you to arrive at the airport 3 hours before the departure flight.

9

What is a rule for baggage carriage? 

You can take from 20 kg to 30 kg of the checked-in baggage and from 8  kg to 10 kg - hand baggage. It depends on the direction of the flight.

Additional information you can find on:
https://www.georgian-airways.com/en/information/baggage/

10

Is it possible to send a child up to 12 years without being accompanied by an adult?

Air company provides service for unaccompanied minors. Children from 5-16 years can fly without parents if this service is fulfilled. The service may be executed during purchasing of the ticket as well as at the airports of departure and arrival terminals.

 

11

Does a service for unaccompanied minor exist at the air company?

The air company provides service for unaccompanied minors.

Additional information you can find on:
https://www.georgian-airways.com/en/information/special-services/

12

My flight was cancelled. How can I get information on a new time?

You can call by the phone: +995322485511 or +995322485577 or send your inquiry to the e-mail: info@georgian-airways.com

13

How can I receive a refund for the purchased ticket?

If you bought the air ticket not on the site of the Air company, please, apply the agency, where you purchased it. If less than 24 hours before the departure, call by

the phone: +995322485511 or +995322485577.

Further, in accordance with the tariff rules and provisions of the sales agency, apply for the refund.

If you bought the air ticket on the site of the air company, then you can call by the phone: +995322485511 or send a letter to the e-mail: info@georgian-airways.com

14

Have you a bonus programme for frequent passengers?

There is currently no bonus programme.

15

I’d like to know a timetable of the air company. 

A timetable of the air company you can find on the website:

https://www.georgian-airways.com/en/information/timetable/

16

How can I pay for the air tickets?

If you book your air tickets on the site of the air company www.georgian-airways.com you can pay for your air tickets by the credit card. We accept Visa, MasterCard, American Express (Amex) cards.

17

I have a transit flight. What do I have to do with my baggage?

During checking in you’ll be issued a boarding pass for all segments of your flight, and your baggage will be delivered to the final point of your destination.

18

I have a credit card in roubles. At what currency rate the payment will be effectuated?

In this case, the payment will be done at the interbank rate. The currency payment depends on the departure airport.

19

What is necessary for checking-in at the airport, if I have an only e-ticket.

Please, take all documents identifying passengers – foreign passports, if necessary - a child birth certificate.

We recommend you to take a route receipt (though it is not a mandatory provision for checking-in) – it will be useful for you, as it contains all information about your flight.

20

I bought the air ticket at the agency. But it denies providing a refund. What can I do?

Please, write us at the address: info@georgian-airways.com and attach the information of the air tickets and payment confirmation.

21

I require a refund, however, I don’t remember where I bought the tickets. What can I do?

Please, write us at the address: info@georgian-airways.com and attach the information of the air tickets and payment confirmation.

22

What is a rule for the hold baggage carriage?

A hand baggage is foreseen on all flights: 8 kg per passenger in economy class and 10 kg - in business class. In economy class, a normal baggage weight is 20 kg (for European flights) and 25 kg – for flights to Russia and Ukraine. In business class - 30 kg per passenger.

For additional information, please, see web link:
https://www.georgian-airways.com/en/information/baggage/

23

How to check my booking?

To check out your booking, please visit the link

24

I have bough business class tickets. How to access business lounge ?

Business class passengers can access the lounge with their boarding cards which are scanned at the lounge. Business lounges accessibe at: Vnukovo (Moscow), Shipholl (Amsterdam), Pulkovo (St.Petersburg), Ben Gurion (Tel Aviv)