How can I buy an air ticket?
A: You can buy a ticket on our website www.georgian-airways.com or you can call us at +995322485511. Our customer support team will help you to make a booking and purchase a ticket.
How can I pay for the air tickets?
A: If you book your air tickets on our website: www.georgian-airways.com you can pay for your tickets by credit card. We accept Visa, MasterCard, Amex cards with Georgian bank (BOG) or Sberbank.
Is it possible to make a change to the reservation?
Answer: You can change the departure date if there are seats on the flight you are interested in.
The fee for changing the date of departure usually is 50 euros (for Tel Aviv 80 euro, for Yerevan 25 euro, can depend from direction)  at the exchange rate on the day of payment, as well as a charge for a more expensive tariff, if the tariff for which you previously purchased a ticket for is no longer available.
To make changes, please contact us: +995 322 485 511 or via email: [email protected]
I made a mistake in the name / surname when creating an order. How do I make changes?
Question: I made a mistake in the name / surname when creating an order. How do I make changes?

Answer: To make changes, please contact us: +995 322 485 511 or email: [email protected]

I can not fly. Can I reissue a ticket for another passenger?
Answer: the rules of transportation do not allow the transfer of purchased air tickets to another person.
What is necessary for checking-in at the airport, if I have an only e-ticket.
A: Please, take all documents identifying passengers – foreign passports, if necessary - a child birth certificate.

We recommend you to take a route receipt (though it is not a mandatory provision for checking-in) – it will be useful for you, as it contains all information about your flight.

I bought the air ticket at the agency. But it denies providing a refund. What can I do?
A: Please, write us at the address: [email protected] and attach the information of the air tickets and payment confirmation.
I have a card in rubles. At what rate will the payment be made on the site?
Answer: at the stage of air ticket search, select rubles for payment in rubles. If you have chosen a different currency, the cancellation will be carried out at the rate of your bank.
I have a transit flight. What do I have to do with my baggage?
A: During checking in you’ll be issued a boarding pass for all segments of your flight, and your baggage will be delivered to the final point of your destination.
I’d like to know a timetable of the air company.
A: A timetable of the air company you can find on the website:

 

Have you a bonus programme for frequent passengers?
A: There is currently no bonus programme.
My flight was cancelled. How can I get information on a new time?
Q: My flight was cancelled. How can I get information on a new time?

A: You can call by the phone: +995322485511 or +995322485577 or send your inquiry to the e-mail: [email protected]


Does a service for unaccompanied minor exist at the air company?
Q: Does a service for unaccompanied minor exist at the air company?

A: Georgian Airways provides service for unaccompanied minors.

Additional information you can find on:
https://www.georgian-airways.com/en/information/special-services/

Is it possible to send a child up to 12 years without being accompanied by an adult?
A: Georgian Airways provides service for unaccompanied minors. Children from 5-16 years can fly without parents if this service is fulfilled. The service may be executed during purchasing of the ticket as well as at the airports of departure and arrival terminals. For more information contact us by phone: +995322485511 or by e-mail:
[email protected]

 

What is a rule for baggage carriage?
Question:What is a rule for baggage carriage? 

Answer: You can take with you from 1 piece of baggage for a passanger with a seat (from 23 to 32 kg) and from 8 to 12 kg of hand luggage depending on the direction. For more information, see https://www.georgian-airways.com/en/information/baggage/

How to provide checking-in?
Q: How do I register for a flight?

A: Online registration is available 24 hours before the flight departure at www.georgian-airways.com
Note: online registration is only available at airports: Vnukovo (Moscow), Shota Rustaveli (Tbilisi), Borispol (Kiev), Batumi, Vaclav havel (Prague), Barcelona, schiphol (Amsterdam), Vienna, Yerevan.

You can also register for the flight directly at the airport, we recommend you a profit to the airport 3 hours before the flight departure.
I bought air tickets but did not get them by e-mail. How can I get them?
A: If you did not indicate the address of your e-mail during purchasing the air tickets, you can call by phone: +995322111220 or send a letter to the address: [email protected]. The sales specialist will send the air tickets to your e-mail address.
How can I receive a refund for the purchased ticket?
A:  If you bought the air ticket not on the site of the Air company, please, apply the agency, where you purchased it. If less than 24 hours before the departure, call by the phone: +995322111220.

Further, in accordance with the tariff rules and provisions of the sales agency, apply for the refund.

If you bought the air ticket on the Georgian Airways's official web-site, you can directly contact with us to the e-mail: online@georgian-airways.com 

I require a refund, however, I don’t remember where I bought the tickets. What can I do?
A: Please, write us at the address: [email protected] and attach the information of the air tickets and payment confirmation.
Is it possible to carry a set of ski or snowboard? How much does one set of skiing equipment cost? How can I pay?

A: It is possible to take one set of ski equipment per passenger. The cost of the ski equipment depends on the flight direction. The payment is possible at departure airport during check-in.
For other details please check the information about the baggage Quota:
https://www.georgian-airways.com/en/information/sports-equp

Can I buy a ticket for a group of passengers on the site?
Answer: Yes, you can. However, your actions on the site depend on how many people are in the group for which you buy tickets. One order on the site you can book a flight for a group of up to 9 people.
If your group is larger, you can get a group rate, for this write a request to the address: group@georgian-airways.com

Can I buy a ticket with a seat for a 2-year child?
A: Yes, choose “Child” type passenger (child with a seat).
I have bough business class tickets. How to access business lounge ?
A: Business class passengers can access the lounge with their boarding cards which are scanned at the lounge. Business lounges accessibe at: Vnukovo (Moscow), Shipholl (Amsterdam), Pulkovo (St.Petersburg), Ben Gurion (Tel Aviv)