A: You can buy a ticket on our website www.georgian-airways.com or you can call us at +995322485511. Our customer support team will help you to make a booking and purchase a ticket.
How can I pay for the air tickets?
Q: How can I pay for my tickets?
A: If you book your air tickets on our website: www.georgian-airways.com you can pay for your tickets by credit card. We accept Visa, MasterCard, MIR cards.
Is it possible to make a change to the reservation?
Question: Is it possible to make a change in my reservation?
Answer: You can change the departure date if there are seats on the flight you are interested in. The fee for changing the date of departure usually is 50 euros (for London 80 euro, for Yerevan 25 euro, can depend from direction) at the exchange rate on the day of payment, as well as a charge for a more expensive tariff, if the tariff for which you previously purchased a ticket for is no longer available. To make changes, please contact us: +995 322 485 511 or via email: email@example.com
I made a mistake in the name / surname when creating an order. How do I make changes?
Question: I made a mistake in the name / surname when creating an order. How do I make changes?
Is it possible to send a child up to 12 years without being accompanied by an adult?
Q: Is it possible to send a child up to 12 years without being accompanied by an adult?
A: Georgian Airways provides service for unaccompanied minors. Children from 5-16 years can fly without parents if this service is fulfilled. The service may be executed during purchasing of the ticket as well as at the airports of departure and arrival terminals. For more information contact us by phone: +995322485511 or by e-mail: firstname.lastname@example.org
Note: online registration is only available at airports: Vnukovo (Moscow), Shota Rustaveli (Tbilisi), Borispol (Kiev), Batumi, Ruzine (Prague), Vienna, Yerevan.
You can also register for the flight directly at the airport, we recommend you a profit to the airport 3 hours before the flight departure.
I bought air tickets but did not get them by e-mail. How can I get them?
Q: I bought air tickets but did not get them by e-mail. How can I get them?
A: If you did not indicate the address of your e-mail during purchasing the air tickets, you can call by phone: +995322485511 or send a letter to the address: email@example.com. The sales specialist will send the air tickets to your e-mail address.
How can I receive a refund for the purchased ticket?
Q: How can I receive a refund for the purchased ticket?
A: If you bought the air ticket not on the site of the Air company, please, apply the agency, where you purchased it. If less than 24 hours before the departure, call by the phone: +995322485511 or +995322485577.
Further, in accordance with the tariff rules and provisions of the sales agency, apply for the refund.
If you bought the air ticket on the site of the air company, then you can directly request refund from your oder details page or call by the phone: +995322485511 or send a letter to the e-mail: firstname.lastname@example.org
I require a refund, however, I don’t remember where I bought the tickets. What can I do?
Q: I require a refund, however, I don’t remember where I bought the tickets. What can I do?
A: Please, write us at the address: email@example.com and attach the information of the air tickets and payment confirmation.
How to refund my order? (Registered user)
Q: How to refund my order?
A : If you made order on our web site, open the oder by link and push the refund button. Follow all instructions. Note - that after confirmation and request send your tickets will be automatically cancelled! So, if you just want to know about the sum to the refund - please write an email to: firstname.lastname@example.org
If I have overweight, how much does 1kg of the extra baggage cost?
Q: If I have overweight, how much does 1kg of the extra baggage cost?
A: The price depends on the direction of the flight. For clarification, please, contact us by phone: +995322485511 or by e-mail:email@example.com
Is it possible to carry a set of ski or snowboard? How much does one set of skiing equipment cost? How can I pay?
Q: Is it possible to carry a set of ski or snowboard? How much does one set of skiing equipment cost? How can I pay?
A: It is possible to take one set of ski equipment per passenger. The cost of the ski equipment depends on the flight direction. The payment is possible at departure airport during check-in. (For other details please check the information about the baggage Quota: https://www.georgian-airways.com/en/information/baggage ).
Can I buy a ticket for a group of passengers on the site?
Question: Can I buy a ticket for a group of passengers on the site?
Answer: Yes, you can. However, your actions on the site depend on how many people are in the group for which you buy tickets. One order on the site you can book a flight for a group of up to 9 people. If your group is larger, you can get a group rate, for this write a request to the address: firstname.lastname@example.org
Can I buy a ticket with a seat for a 2-year child?
Q: Can I buy a ticket with a seat for a 2-year child?
A: Yes, choose “Child” type passenger (child with a seat).
I have bough business class tickets. How to access business lounge ?
Q: I have bough business class tickets. How to access business lounge ?
A: Business class passengers can access the lounge with their boarding cards which are scanned at the lounge. Business lounges accessibe at: Vnukovo (Moscow), Shipholl (Amsterdam), Pulkovo (St.Petersburg), Ben Gurion (Tel Aviv)