Call Center +995 322 485 511
How can I pay for the air tickets?
Q: How can I pay for the air tickets?

A: If you book your air tickets on the site of the air company www.georgian-airways.com you can pay for your air tickets by the credit card. We accept Visa, MasterCard, MIR cards.
What is necessary for checking-in at the airport, if I have an only e-ticket.
Q: What is necessary for checking-in at the airport, if I have an only e-ticket.

A: Please, take all documents identifying passengers – foreign passports, if necessary - a child birth certificate.

We recommend you to take a route receipt (though it is not a mandatory provision for checking-in) – it will be useful for you, as it contains all information about your flight.

I bought the air ticket at the agency. But it denies providing a refund. What can I do?
Q: I bought the air ticket at the agency. But it denies providing a refund. What can I do?

A: Please, write us at the address: info@georgian-airways.com and attach the information of the air tickets and payment confirmation.
I have a card in rubles. At what rate will the payment be made on the site?
Question: I have a card in rubles. At what rate will the payment be made on the site?

Answer: at the stage of air ticket search, select rubles for payment in rubles. If you have chosen a different currency, the cancellation will be carried out at the rate of your bank.
I have a transit flight. What do I have to do with my baggage?
Q: I have a transit flight. What do I have to do with my baggage?

A: During checking in you’ll be issued a boarding pass for all segments of your flight, and your baggage will be delivered to the final point of your destination.
I’d like to know a timetable of the air company.
Q: Where io can find timetable of the air company Georgina Airways? 

A: A timetable of the air company you can find on the website:

https://www.georgian-airways.com/en/information/timetable/

Have you a bonus programme for frequent passengers?
Q: Have you a bonus programme for frequent passengers?

A: There is currently no bonus programme.
My flight was cancelled. How can I get information on a new time?
Q: My flight was cancelled. How can I get information on a new time?

A: You can call by the phone: +995322485511 or +995322485577 or send your inquiry to the e-mail: info@georgian-airways.com


Does a service for unaccompanied minor exist at the air company?
Q: Does a service for unaccompanied minor exist at the air company?

A: Georgian Airways provides service for unaccompanied minors.

Additional information you can find on:
https://www.georgian-airways.com/en/information/special-services/

Is it possible to send a child up to 12 years without being accompanied by an adult?
Q: Is it possible to send a child up to 12 years without being accompanied by an adult?

A: Georgian Airways provides service for unaccompanied minors. Children from 5-16 years can fly without parents if this service is fulfilled. The service may be executed during purchasing of the ticket as well as at the airports of departure and arrival terminals. For more information contact us by phone: +995322485511 or by e-mail:
info@georgian-airways.com

 

What is a rule for baggage carriage?
Question:What is a rule for baggage carriage? 

Answer: You can take with you from 1 piece of baggage for a passanger with a seat (from 23 to 32 kg) and from 8 to 12 kg of hand luggage depending on the direction. For more information, see https://www.georgian-airways.com/en/information/baggage/

How to provide checking-in?
Q: How do I register for a flight?

A: Online registration is available 24 hours before the flight departure at www.georgian-airways.com

Note: online registration is only available at airports: Vnukovo (Moscow), Shota Rustaveli (Tbilisi), Borispol (Kiev), Batumi, Ruzine (Prague), Vienna, Yerevan.

You can also register for the flight directly at the airport, we recommend you a profit to the airport 3 hours before the flight departure.
I bought air tickets but did not get them by e-mail. How can I get them?
Q: I bought air tickets but did not get them by e-mail. How can I get them?

A: If you did not indicate the address of your e-mail during purchasing the air tickets, you can call by phone: +995322485511 or send a letter to the address: info@georgian-airways.com. The sales specialist will send the air tickets to your e-mail address.
How can I buy an air ticket?
Q: How can I buy an air ticket?

A: You can buy a ticket on the website www.georgian-airways.com or you can call us on the multi-channel number: +995322485511. Our specialist will help you to make a booking and purchase the air ticket.
I was refused to cross the boundary. Can I return the money for the flight?
Q: I was refused to cross the boundary. Can I return the money for the flight?

A: Call s by the phone: +995322485511 or send request on e-mail:
info@georgian-airways.com

How can I receive a refund for the purchased ticket?
Q: How can I receive a refund for the purchased ticket?

A:  If you bought the air ticket not on the site of the Air company, please, apply the agency, where you purchased it. If less than 24 hours before the departure, call by the phone: +995322485511 or +995322485577.

Further, in accordance with the tariff rules and provisions of the sales agency, apply for the refund.

If you bought the air ticket on the site of the air company, then you can directly request refund from your oder details page or call by the phone: +995322485511 or send a letter to the e-mail: info@georgian-airways.com 

I require a refund, however, I don’t remember where I bought the tickets. What can I do?
Q: I require a refund, however, I don’t remember where I bought the tickets. What can I do?

A: Please, write us at the address: info@georgian-airways.com and attach the information of the air tickets and payment confirmation.
How to refund my order? (Registered user)
Q: How to refund my order?

A : If you made order on our web site, open the oder by link and push the refund button. Follow all instructions.
Note - that after confirmation and request send your tickets will be automatically cancelled! So, if you just want to know about the sum to the refund - please write an email to: info@georgian-airways.com
How to refund my order? (Unregistered user)

Q: How to refund my order? (Unregistered user)

A: The process for unregistered users in next:

1) register at the private office on our web site https://booking.georgian-airways.com/websky/ (My Georgian - Register)

2) confirm you account - on mentioned Email you will get an confirmation link

3) login to the your private office https://booking.georgian-airways.com/websky/ (My Georgian)

4) Now open your order by search order link (this is due you have made order as an unregistered user) https://booking.georgian-airways.com/websky/#/search-order/

provide surname and order number here

5) Proceed Refund procedure

If I have overweight, how much does 1kg of the extra baggage cost?
Q: If I have overweight, how much does 1kg of the extra baggage cost?

A: The price depends on the direction of the flight. For clarification, please, contact us by phone: +995322485511 or by e-mail:info@georgian-airways.com


Is it possible to carry a set of ski or snowboard? How much does one set of skiing equipment cost? How can I pay?
Q: Is it possible to carry a set of ski or snowboard? How much does one set of skiing equipment cost? How can I pay?

A: We carry one set of skiing equipment per passenger free of charge.
Can I buy a ticket for a group of passengers on the site?
Question: Can I buy a ticket for a group of passengers on the site?

Answer: Yes, you can. However, your actions on the site depend on how many people are in the group for which you buy tickets. One order on the site you can book a flight for a group of up to 9 people.
If your group is larger, you can get a group rate, for this write a request to the address: info@georgian-airways.com

Can I buy a ticket with a seat for a 2-year child?
Q: Can I buy a ticket with a seat for a 2-year child?

A: Yes, choose “Child” type passenger (child with a seat).
I have bough business class tickets. How to access business lounge ?
Q: I have bough business class tickets. How to access business lounge ?

A: Business class passengers can access the lounge with their boarding cards which are scanned at the lounge. Business lounges accessibe at: Vnukovo (Moscow), Shipholl (Amsterdam), Pulkovo (St.Petersburg), Ben Gurion (Tel Aviv)