Baggage claims

All baggage claims are covered by the Warsaw Convention and its amendments, which state the limit of liability for airlines regarding baggage claims. Baggage (and the items within it) is valued by its weight not its cost. A lost bag will thus be compensated based on the items on the inventory form up to a maximum of USD 20 per kilo. This also applies to damaged baggage and items contained in it. The last carrier assumes liability for all baggage claims.

Due to your baggage safety, please do not include in check-in baggage: fragile, valuable or perishable articles and precious metals, personal and business documents, conference materials and publications, money and securities, photo and video equipment, mobile phones and electric devices. (Air Company has no responsibility in case of loss of these articles)

Delayed Baggage:

The Air Company "Georgian Airways" takes all possible measures to locate your baggage and return it to you. To shorten the tracing period to a minimum, the "Lost and Found" staff need to know as much information as possible concerning your delayed baggage. Air Company does not provide information about delayed baggage transported by other carries. In such cases, please, contact the respective airline.

In Case of delay, please contact the available representative of the Air Company or handling agent of airport, who will file the Property Irregularity Report.

Before receiving your baggage, please keep the following: Property Irregularity Report, baggage tag, air ticket, boarding pass, receipt for excess baggage. (Otherwise your baggage claim will not be accepted).

Damaged Baggage:

Air Company "Georgian Airways" and its partners are not liable for minor cuts, scuffs, dents and dirt. In case of other damages to your baggage passenger should notify about it the available representative of the air company immediately upon arrival, then demand to file Damage Report and apply in writing to Customer Claims Service of the air company within seven days after baggage arrival or within 21 days in case of baggage delay after receiving it.